Polycross
Support
Contact us
Write to hello@polycross.app. In the app you can also use Settings → Send feedback, or ⋯ → Report a mistake inside a puzzle when a word or sound is wrong. We read every message.
Questions
Do I need an account?
No. Open the app, pick the language you know and the one you want to learn, and play.
Which languages are there?
English, Spanish, French, German, Italian, Portuguese and Dutch, in any direction: clues in the language you know, answers in the one you are learning. Change either one any time in Settings; your progress is kept for each language you learn.
How do I keep my progress on a new phone?
Your progress is saved to your own backup automatically: iCloud on iPhone (sign in to the same Apple ID and keep iCloud on), and Google backup on Android. Install Polycross on the new phone and it continues where you left off. If backups are off, progress stays on the old device only.
How do I restore my purchases?
Go to Settings → Restore purchases, signed in to the same Apple ID (or Google account) you bought with. “Remove ads” comes back on every device. Gem packs are consumable: gems you received are part of your progress and come back with your backup.
How do I cancel the monthly “Remove ads” subscription?
Subscriptions are managed by Apple: open iOS Settings → your name → Subscriptions → Polycross. Ads come back when the paid period ends. The one-time “Remove ads” purchase never expires.
What are gems for?
A gem hint (💡) reveals one letter. You earn gems by finishing puzzles, from the daily puzzle and streak, from optional reward videos, or you can buy a gem pack.
I don’t hear the words.
Check the volume. With the silent switch on, words are not played automatically, but tapping a solved word (or the speaker in the word bubble) always plays it.
How do I change my ad and privacy choices?
In the EEA, the UK and Switzerland: Settings → Privacy options. On iPhone: iOS Settings → Privacy & Security → Tracking. See the privacy policy for details.
How do I delete my data?
Send the request from Settings → Send feedback so we can find the data linked to your anonymous player ID, or email us. Deleting the app removes the data on your device; see the privacy policy for the backup.